3) What is the Desktop and IT Support Service?

Desktop and IT support services are a type of IT service that provides help desk support to users of desktop computers and other IT equipment. These services can be provided by in-house IT staff or third-party IT service providers (ITSPs). Desktop and IT Support Service incorporates Help desk support, Remote support, On-site support, and Hardware and software support. This includes supporting desktop computers, laptops, printers, and other IT equipment. Software installation and configuration includes installing and configuring software on desktop computers and other IT equipment. Data backup and recovery includes backing up and recovering data from desktop computers and other IT equipment, Network support, and Security support.