Hardware break-fix service is an IT support service that provides businesses with on-demand and well-managed support for their hardware components. When a piece of hardware fails, the break-fix service provider will respond to the issue and repair or replace the hardware within the agreed-upon service level agreement.

Common types of hardware break-fix services include hardware upgrades or installation, peripheral equipment installation, network setup, installing antivirus and setting up firewalls, setting up privacy and productivity software, and staff training or orientation with new devices/software.